Refund Policy
Last Updated: July 15, 2024
At FenridgeView Photography, we strive to provide excellent photography services and products to our clients. We understand that sometimes circumstances change, and this refund policy outlines our procedures regarding deposits, payments, cancellations, and refunds.
Please read this policy carefully before booking our services or purchasing our products. By engaging our services or making a purchase, you agree to be bound by this refund policy.
1. Photography Services
1.1 Deposits
For most of our photography services, we require a non-refundable deposit to secure your booking date. This deposit serves to reserve your session date and time, during which we decline other potential bookings.
- The standard deposit amount is 25% of the total service fee unless otherwise specified in your booking information.
- Deposits are non-refundable but may be transferable to another date subject to our availability and the conditions outlined in section 1.3.
1.2 Final Payments
The remaining balance for photography services is due according to the payment schedule outlined in your contract or booking confirmation. Typically:
- For portrait sessions: Balance is due on or before the day of the session
- For weddings and events: Balance is due 14 days before the event date
- For commercial projects: As specified in the contract
1.3 Cancellations and Rescheduling
Client Cancellations
Our cancellation policy for client-initiated cancellations is as follows:
- More than 30 days before the scheduled session: Deposit is non-refundable, but may be applied to a rescheduled session within 6 months of the original date, subject to our availability.
- 15-30 days before the scheduled session: 50% of the total service fee is due and non-refundable.
- Less than 15 days before the scheduled session: 100% of the total service fee is due and non-refundable.
Rescheduling
Requests to reschedule a session are subject to our availability and the following conditions:
- More than 30 days before the scheduled session: One free reschedule is permitted.
- 15-30 days before the scheduled session: A rescheduling fee of 10% of the total service fee applies.
- Less than 15 days before the scheduled session: A rescheduling fee of 25% of the total service fee applies.
All rescheduled sessions must take place within 6 months of the original date, otherwise, the deposit and any payments made will be forfeited.
Photographer Cancellations
In the rare event that we need to cancel a session due to illness, emergency, or other unforeseen circumstances:
- We will make every effort to reschedule at a time convenient for you.
- If rescheduling is not possible, a full refund of all payments made will be provided.
1.4 Weather-Related Cancellations (Outdoor Sessions)
For outdoor sessions that are weather-dependent:
- The decision to cancel due to inclement weather will typically be made 24-48 hours before the session.
- Weather cancellations initiated by either party will not incur additional fees, and the session will be rescheduled at the earliest mutually convenient date.
- If rescheduling is not possible within 3 months, you may request a refund of any payments made less the non-refundable deposit.
1.5 Dissatisfaction with Services
We are committed to providing high-quality photography services. However, photography is subjective, and we cannot guarantee that the artistic style of the final images will meet your specific expectations.
If you are dissatisfied with the technical quality of your images (e.g., focus, exposure), please notify us in writing within 14 days of delivery. We will review your concerns and may offer one of the following remedies at our discretion:
- Re-editing of the images
- A partial refund
- A complimentary mini-session
No refunds will be provided for stylistic preferences or for concerns raised after the 14-day period.
2. Product Purchases
2.1 Digital Products
Due to the nature of digital products:
- All sales of digital files, presets, templates, or other digital downloads are final once delivered.
- No refunds will be issued for digital products except in cases where the files are corrupted or otherwise technically defective.
- If you experience technical issues with your digital products, please contact us within 7 days of purchase for assistance or replacement.
2.2 Physical Products
Custom Print Products
For custom-made print products (albums, canvases, framed prints, etc.):
- Orders may be canceled with a full refund before production begins.
- Once production has begun, cancellations will incur a 50% fee.
- Once production is complete, no refunds will be provided as these are custom-made items.
Defective or Damaged Products
If you receive a product that is defective or damaged:
- Notify us within 7 days of receipt with clear photos of the damage.
- We will replace the item at no additional cost or provide a full refund at our discretion.
- Shipping costs for returning damaged items will be reimbursed upon proof of expenditure.
2.3 Workshops and Educational Content
For photography workshops, classes, or educational content:
- In-person workshops: Cancellations made more than 30 days before the event date will receive a 75% refund. Cancellations within 30 days are non-refundable but may be transferable to another person.
- Online courses: Full refund available within 14 days of purchase if less than 25% of the course content has been accessed. No refunds after 14 days or if more than 25% of content has been accessed.
3. Refund Process
3.1 How to Request a Refund
To request a refund in accordance with this policy:
- Contact us at [email protected] with "Refund Request" in the subject line.
- Include your name, date of service or purchase, and reason for the refund request.
- Provide any supporting documentation as applicable (e.g., photos of damaged products).
- We will acknowledge your request within 3 business days.
3.2 Refund Processing
If your refund request is approved:
- Refunds will be processed using the same payment method used for the original purchase when possible.
- Standard refunds will be processed within 10-14 business days.
- Credit card refunds may take an additional 3-5 business days to appear on your statement, depending on your card issuer.
4. Exceptions and Special Circumstances
We understand that extraordinary circumstances can arise. In cases of serious illness, injury, bereavement, or other significant life events that prevent you from using our services as scheduled, please contact us as soon as possible.
While we are not obligated to make exceptions to this policy, we will review such situations on a case-by-case basis and may offer alternative arrangements at our discretion.
5. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
6. Contact Us